Shipping policy

Shipping Policy

Thank you for shopping with Ola Collective. Below is important information regarding our shipping process.

Processing Time

All orders are processed within 1–3 business days, excluding weekends and holidays. Once your order has been processed, you will receive a confirmation notification with tracking details when available.

Shipping Times

Delivery times are estimates and may vary based on destination, product availability, and carrier performance.

United States: 7–15 business days

International: 10–25 business days

Shipping times are not guaranteed and may be affected by factors outside of our control, including carrier delays, customs processing, or high-volume periods.

Shipping Rates

Shipping rates are calculated at checkout and may vary based on:

Order size

Shipping destination

Selected shipping method

Free shipping promotions may be offered from time to time and will be clearly noted at checkout.

Order Tracking

Once your order ships, tracking information will be provided. Please allow 24–72 hours for tracking updates to appear after shipment.

Delays

Ola Collective is not responsible for shipping delays caused by:

Shipping carriers

Customs or border processing

Weather conditions

Other unforeseen circumstances

Incorrect or Incomplete Addresses

Please ensure your shipping address is entered correctly at checkout. Ola Collective is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier first. If you need further assistance, please submit a request through our Contact Us page.

Questions

For any questions regarding shipping, delivery, or order status, please use the Contact Us page.